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Using Live Support from Vesigo

Live Support from Vesigo will greatly enhance the customer service you provide from your website. When visitors come to your website they will see a live support button on your site, reassuring them that they will have easy access to a real person. Your ability to provide your customers with answers to their questions in real-time will increase their level of satisfaction.


You can provide sales information and support for your customers instantly via your website with Vesigo's Live Support option. Live Support allows a customer or potential to instantly text message personnel in your company and request information or support. This is an important part of any company's website and is becoming an expected feature by many users.


Vesigo Live Support features the following:

  • Users get a clean, fast chat window without any messy ActiveX controls to install.
  • If no one is available to chat with a visitor, they can leave a message using the contact form.
  • Employees are alerted to visitors and requests for a chat, which they can choose to accept, reject, or transfer.
  • Canned replies and the ability to push out links make it quick to reply to customers with common questions.
  • Your sales team can proactively invite the customer to chat about your products or offer to answer questions.
  • The tracking component will help you to understand more about your site. You'll be able to see where visitors are going - which pages are holding their attention and which ones aren't.
  • Live Support saves time and money while providing your customers with instant, high-quality service. To learn more visit our website. Feel free to use our online live support with any questions!

Published Tuesday, January 02, 2007 10:44 AM by Jennifer

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